Orders placed on the Climate Change Garden website are fulfilled by Green Rocket Group Ltd. Trading address: Maesgwyn, Synod Inn, Llandysul, SA44 6JW
Shipping
We aim to ship orders within 2 working days. We use Royal Mail to deliver our orders and delivery is typically between 2 and 4 days. We will notify you when an order has been shipped.
Returns and cancellation policy
You have the statutory right to cancel your order for any reason within 14 days beginning with the day you receive the item (or last item if your order has arrived in more than one delivery). To exercise your cancellation right please follow the instructions on how to return an order. When the goods are received back in pristine and resalable condition, and accompanied by a copy of the delivery note or receipt, we will refund you for the goods and any postage you paid on your original order only. Notification to return cancelled orders must be obtained at all times. Any postage costs incurred when returning your items will be at your own cost.
After
14 days we will accept items for return for the following reasons:
The book was
found to be damaged or faulty. We will either replace the item or
give you a full refund (including postage costs). Please state which option you
prefer. If you require a replacement, we will wait to receive the faulty book
from you before despatching a new one.
The item was incorrectly supplied. – If we have made a mistake in fulfilling your order, a full refund (including postage costs) will be given.
To return goods: get in touch with us via the contact form in the Contact Us section so we know that an order has been cancelled and a return is being made. Books should be returned with the receipt or delivery note in their original packaging to: Green Rocket Books, Maesgwyn, Synod Inn, Llandysul, SA44 6JW.
Refunds are made within 21 days of the day we received the return items. Returns are made at your risk so please obtain a proof of posting certificate. We will refund you on the credit card or debit card used to purchase the item, or, if you paid using your Paypal account, we will credit your account.